Mandilak “Administration”

Mandilak “Administration”

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Mandilak "Administration"

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Aliaa Dongula

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Business support / Team Assistant / EA

Current Location *








Back Office / MIS – Customer Contact Services Department
Abu Dhabi Commercial Bank – Abu Dhabi March 2016 – Present
– Preparation and submission of reports,
– Compose and type routine correspondence,
– provides the administrative support to the back office managers/Team leaders,
– Generate regular MIS as per team requirements,
– Manage efficient paper-flow, supporting relevant procedures,
– knowledge of products and services,
– Ensuring that the process flows for the specified product are adhered to and as per banking guidelines,

Executive Assistant to CAO / Team Secretary October 2014 – March 2016
Abu Dhabi Commercial Bank – Abu Dhabi
– Manage hotel bookings, reservations, transportation, road shows and conference bookings on behalf of Chief Administrative Officer,
– Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and transcribe minutes of meetings,
– Take dictation in order to draft correspondence to internal as well as external parties such business associates, vendors’ etc,
– Compose and type routine correspondence,
– Organize and maintain file system, and file correspondence and other records,
– Coordinate Manager's schedule and make appointments,
– Greet scheduled visitors and conduct to appropriate area or person,
– Prepare outgoing mail and correspondence, including e-mail and faxes,
– Redirect incoming mail to the concerned department – including complaint management,
– Organize the purchase of kitchen supplies or office equipment as required,
– Handle petty cash expenses,
– Maintain leave schedule of department members,

Executive Assistant to CEO February 2013 – April 2014
Abu Dhabi Business Hub – Abu Dhabi
– Providing dedicated support to the Chief Executive Officer to ensure all secretarial and administrative tasks are handled efficiently and effectively,
– Organizing meeting for the CEO,
– Answer telephones, direct calls and take messages,
– Communicate with customers, employees, and other individuals to answer questions,
– Deliver messages and run errands,
– Review files, records, and other documents to obtain information to respond to requests,
– Type, format, proofread and edit correspondence and other documents,
– Updating the company’s social media,
– Drafting emails, and translating documents to Authorized entities,

Data Collector 2012 – 2013
Statistics Center – Abu Dhabi
– Provides support to a governmental research entity by collecting data through field surveys,
– analyzing data,
– preparing reports,

Secretary / Sales Executive 2011- 2012
Easy Way Distribution and Promotion – Abu Dhabi
– Provides comprehensive secretarial, documentation and database support and handles the day-day office requirements of the Department in an efficient and prompt manner.
– Answers, screens and transfers telephone calls to the concerned staff,
– Ensures confidentiality of office files, records, documents and databases handled,
– Requests for office supplies following approved office procedures and practices,
– Follows up on routine and/or special reports as well as other activities, as required,
– Maintaining good relationships with the companies and customers through regular phone contact, e-mails or the personal contacts,
– Visit potential customers for new business,
– Provide customers with quotations,
– Gather market and customer information and provide feedback on buying trends,
– Identify new markets and business opportunities,
– Record sales and send copies to the sales office,

Bachelor of Business Administration in Management Information System (MIS) 2006-2010
American University-Sharjah (AUS), UAE


– Lean Six Sigma Certificate – Abu Dhabi Commercial Bank
– Islamic Finance Qualification – The Chartered Institute for Securities & Investment (CISI)

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