Mandilak “Technical Support Representative”

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Mandilak "Technical Support Representative"

Job Application

Your name *

ROHITH PHILIPS R

Your email address *

rohithphilips552@gmail.com

Current Location *

india

City *

india

Mobile Numbe *

09840285839

Phone Number *

09840285839

Nationality *

indian

Total Year Experince *

4

Brief of your experience *

• Result-oriented and service-based professional with over four years of experience in troubleshooting, issue management, and customer relationship management with a strong focus on service delivery, quality, and efficiency across the healthcare software product issues

Current Location *

india

Field

Technical Support Representative

Gender

Male

CV

Notes*

Dear Hiring Manager,

This letter expresses my keen interest in applying for a suitable position in your organization. I am an accomplished L3 Tech Support Engineer with over four years of experience in performing and undertaking all aspects of technical support service. As a personable and knowledgeable IT support technician with over four years of experience in the healthcare industry, I have cultivated strong problem-solving and communication skills that would make me an asset to your team.

Currently, I am associated with Medicalmine Pvt Ltd. (Entity of ZOHO), India, as Technical Support Engineer. In my role, I provided in-depth technical support to clients at a Tier 2 level, successfully resolving 99.2% of issues without needing escalation to Tier 3 support. This resulted in a reduced workload for the Tier 3 team and significantly improved the response and resolution times for the customers.

Also, I have demonstrated the ability to provide exceptional technical support for hardware, software, and network issues. I can offer technical guidance effectively and efficiently with a keen understanding of various healthcare software products. This expertise and my excellent interpersonal skills allow me to provide a customer-centred service, promoting user satisfaction and loyalty.

I've always prioritized staying current on developments in the area as part of my ongoing professional development. My skill set properly satisfies your prestigious company's qualifications for the Level 3 Technical Support Engineer position. If given a chance, I can provide your clients with high-quality help while enhancing a favourable perception of your company. Also, I hold a Bachelor of Engineering in Electrical and Instrumentation Engineering from Sathyabama University, India, and Amazon Web Service (AWS) – Cloud Technology Certification.

Furthermore, I am familiar with managing complex projects' demands, developing innovative systems, providing technical support, and ensuring the database works efficiently. I own exceptional communication, presentation skills and strong interpersonal skills. I am a competent strategic thinker who can create and implement solutions and succeed in high-pressure, challenging, and deadline-driven environments.

My resume is enclosed for your consideration. Should you have any questions or wish to schedule an interview, please do not hesitate to call me at (+91) 984 0285 839. I am looking forward to hearing from you soon.

I appreciate your time and consideration.

Sincerely,

ROHITH PHILIPS R

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