Mandilak “Customer Care Specialist”

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Mandilak "Customer Care Specialist"

Job Application

Your name *

Muhammad Hassan

Your email address *

accountant_mh@hotmail.com

Current Location *

UAE

City *

Abu Dhabi

Mobile Numbe *

0544995393

Phone Number *

0544995393

Nationality *

Egyptian

Total Year Experince *

6

Brief of your experience *

Ability to change customer's experience from being detractor to be promoted for the company

Current Location *

UAE

Field

Customer Care Specialist

Gender

Male

Send me Products , Offers & Promotions From Mandilak News Letters

CV

Notes*

Muhammad Ahmad Hassan

Cell Phone: +971544995393
Home Phone: +201002425828
E-Mail: accountant_mh@hotmail.com

Profile:

* Date of Birth: 19th of April 1984
* Marital Status: Single
* Nationality: Egyptian
* Address: Manaseer, Abu Dhabi

Education:

Bachelor Degree in Commerce, Faculty of Commerce, Ain Shams University

• Year of Graduation: May 2005
• Accumulative Grade: Good

Work Experience:

Employer Abu Dhabi National Insurance Co – ADNIC
Industry Insurance – Motor/Medical/Home/Travel/Visit
Location Down Town Khalifa Street/Abu Dhabi – UAE
Period From May 2017 till now
Job Role Customer Care Agent – Service Advisor
Job Responsibilities Handling customers’ inbound and outbound calls inquiries including:
– Service and information Advisory for company’s products over calls, emails & chats
– Setting quotations for all insurance products
– Submitting payments requests and releasing insurance policies
– Submitting and following up customers’ claims
– Handling Customers complains
– After sale services and cross selling calls
– Promotions and compensation inquiries

Employer Vodafone Egypt
Industry Telecommunications – Phone/Data Services
Location Maadi/Cairo – Egypt
Period From June 2011 till April 2017
Job Role Customer Care Agent – Senior Customer Care Agent – SME Account Angel
Job Responsibilities Handling customers’ inbound and outbound calls inquiries including:
– Phone Calls/SMS/MMS…etc.
– Mobile internet inquiries and issues
– Technical support and troubleshooting for Network
– Billing and payments Inquiries
– ADSL Requests and new lines inquiries
– After sale services and special service requests
– Promotions and compensation inquiries
– Customers Complains
Achievements – After short period on queue I could join Premium Support team to handle inquiries of VIPs/Business men.

– Joined Vodafone testing team specialists in smart village to test the new services/rate plans/promotions/products before launching it to the customers and check bugs and recommend solutions.

– Best achiever for Recommend The Best (RTB) project depending on recommend the suitable Vodafone products matching the customer needs relying on inquiries which helps to increase revenue to the company and maximize profit (around 200 Million EGP Annually)

– Joined Collection Team and Payment deals and deadline payments

– Joined the corporate section team in SME unit as account angel for small business accounts

– Joined Corporate Back office team for new line activation process and SRs settlements.

– Best performance in the last appraisal on que and ranked number 1 on floor in productivity (achieved huge number of calls with best quality which let the managers to set the number of calls as targeted KPI in the appraisal) after having special recognition from top management.

Employer Mark Warner Holidays UK – Egypt
Industry Entertainment – Hotels Management – Watersports Activities
Location Abu Soma Bay/Hurghada – Egypt
Period From April 2009 till April 2011
Job Role Junior Accountant
Job Responsibilities Responsible for preparing the following reports:
– Revenues & Expenditure Daily and monthly reports and send it back to Head Office in London UK
– Payroll for both English and Egyptian Staff
– Periodical stocktaking & Fixed Assets Reports
– Tax Reports
– Balance Sheet & Eventual Accounts Preparation
– Tax Inspections and related events
– Audit purposes with External Auditors from BDO Consultancy
– Was giving support to Egyptian Management in some managerial tasks and stuff with Egyptian authority and Government
Achievements – First Employer 2 direct times for 2 years with the company in work and loyalty, dedication
– Promoted as senior Accountant after few months with company at work
– Promoted to Assistant Manager in advance of Accounting stuff of my Work

Employer United Financial Group (UFG) for Accounting & Auditing
Industry Accounting – Auditing – financial services
Location Down Town/Cairo – Egypt
Period From Jan 2006 till April 2009
Job Role Trainee – Accountant – Auditor
Job Responsibilities Responsible for:

• Balance Sheets Preparation
• Monitoring & Evaluating Companies Accounts
• Sales & With Holding Tax Reports Preparation
• Common & Sales Tax Inspections
• Foundation procedures of Companies and setting contracts for the new established companies.
• Contracts Modifying

Certificates:

• Approved and Registered in Egyptian Registry for Accountants and Auditors

Training Courses:

• Professional Diploma for Accounting with computer in the following programs:
• Internet
• Excel
• Access
• Accounting Macros
• Small Business Accounting
• Accounting with Computer
• Banking with Computer
• Presentation Skills

• Human development Courses
• Leadership
• Time Management
• Planning
• Mind Mapping
• Self-Learning

• Principles of Leadership Conference

A worldwide conference live from USA where three speakers Dr. Stephen Covey, Dr. Rudolph Giuliani, Dr. Jack Welch through three crucial factors Vision, Passion and Team Work, conducted the principles of leadership

• Leadership Conference

A worldwide conference live from USA where seven speakers through three crucial factors Vision, Passion and Team Work conducted the principles of leadership

Computer skills:

Operating System:

• Windows

Data Base:

• Siebel
• C-CAT
• DSS summarized and detailed reporting data base
• OTA Mobile Internet configuration board
• Ask me inquiry application

Software:

• Microsoft Office

• Internet User

Languages:

• Arabic: Mother Tongue

• English: Fluent

Interests:

Physics, Maths, reading and writing

References:

Available Upon Request

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This e-mail was sent from a contact xxxm on Mandilak (https://mandilak.com)