Mandilak “Technical Support Representative”

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Mandilak "Technical Support Representative"

Job Application

Your name *

Muhammad Faisal Akram

Your email address *

f.f_wall@hotmail.com

Current Location *

UAE- Abu Dhabi

City *

UAE

Mobile Numbe *

00971526277538

Phone Number *

00971526277538

Nationality *

pakistani

Total Year Experince *

6

Brief of your experience *

IT Desktop Support

Current Location *

UAE- Abu Dhabi

Field

Technical Support Representative

Gender

Male

CV

Notes*

Name of Organization: First Abu Dhabi Bank (FAB), Abu Dhabi UAE
On the payroll of NEW AL RA’ED ESTABLISHMENT FOR
INFORMATION TECHNOLOGY, Abu Dhabi, United Arab Emirates
Job Position: IT/Desktop Support Engineer
Duration: April 2016 – till date

Roles and Duties:

 Solving IT issues based on ITSM Requests.
 Raised IT Tickets or Incidents through HPSM (HP Service Manager).
 Installation of software’s which are in the authorize software list of ITD Group.
 Coordination with the SysAdmin, Security Infrastructure & Operation, Avaya Support and Network Services Teams to solve the Customer IT issues.
 Installation of OS (Windows 7 & 10) Enterprise through ISO Image and Acronics.
 Domain joining after the installation of OS & Assign Proxy to access the intranet as well internet.
 Outlook Installation, Configuration and troubleshoot.
 OST & PST handling. PST Migration to deploy in the user outlook profile. As well make new outlook profile for the user.
 RSA Token Assigning to the new user for Login Purpose through SSO (Single Sign On).
 Dual monitor setting-installation and troubleshooting of the drivers.
 Handling NBAD Contact Centre Applications issues like E-dirham, Ultimus, First Data, CBX, Intellect and Uagent.
 Avaya Support-Configure and Troubleshoot the Avaya issues.
 ACR (Access Control Report) Report Management-Raising IT tickets on the behalf of resigned users to revoke the applications access.
 Network Printers & Scanners Installation and Configuration.
 VDI Project-Installation Citrix to make the machines virtual in NBAD Call Centre.
 Installation of Bit locker on the Laptops. Odyssey Access Client Or Cisco Any Connect Installation for network access through wired or Wi-Fi.

Name of Organization: FAST BUSINESS SERVICES
Job Position: I.T Support Resident Engineer(Cloud & Managed Services)
Duration: February 2012 – February 2016

Roles and Duties:

 Hardware trouble shooting which include repairing laptop and replace different parts.
 Software support includes installation of all type of software’s.
 Connecting video calls and setup for interviews.
 Domain joining and outlook configuration.
 Internet connectivity. Handling Data Centre (includes switches, Access Point, routers setting).
 Trouble shooting of Printer and scanner issue.
 Configurations of IP phones include (Cisco and D-Link phones).
 Connectivity between A-Block and C-block and P 5.
 Successfully supervised Switch room preventive maintenance activity under guidance of seniors.
 Manage different events.
 Ensuring day to day hardware & software related issues to be closed within the SLA
 Successfully managed internal audit & aware employees of policies & documentation.
 Network Printer Installation. Scanner Installation.
 Record keeping of IT Assets. And issue machines to users.
 Provide remote support to those users which were on client side or on different projects.
 Making rack or frame for Data Center. Deploy Server (windows server 2012 R2).

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