Mandilak “Customer Care Specialist”

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Mandilak "Customer Care Specialist"

Job Application

Your name *

Ma Theresa Casiao

Your email address *

teresa0701@yahoo.com

Current Location *

UAE

City *

Abu dhabi

Mobile Numbe *

0504703148

Phone Number *

0504703148

Nationality *

Philippines

Total Year Experince *

8

Brief of your experience *

● Detail-oriented Medical Billing Representative, managing medical insurance and communicates with patients regarding account balance & co-payment. ● Solid experience in defining and analyzing customer request to resolve issues accurately & quickly with high first contact resolution rates ● Strong computer skills in a windows-based environment & proven ability to learn unique software

Current Location *

UAE

Field

Customer Care Specialist

Gender

Female

CV

Notes*

 Responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes
 Responsible for successfully managing large amounts of inbound & outbound calls
 Handling patients, referral sources, & administrative department inquiries
 Communicating with insurance companies and/or prior authorization requests
 Entering patient information into a customer information system
 Ensuring customer satisfaction and assisting them with issues/concerns related to their health
 Being educated in qualifications of multiple insurances to ensure clean order intake
 Familiarizing and being up-to-date with changes of insurance plans/protocols and tariffs
 Booking and confirming of appointments as per the need of the patients
 Answering telephonic & e-mail inquiries in a timely manner
 Advising members of outstanding co-payments
 Furnishing members and healthcare practitioners with details regarding members benefits
 Ensuring customer satisfaction and assisting them with issues/concerns related to their health

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