Mandilak "Customer Care Specialist"

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Job Application

Your name *

Zama Abbas

Your email address *

zamabiz2018@gmail.com

Current Location *

UAE

City *

kolkata

Mobile Numbe *

08583022613

Phone Number *

08583022613

Nationality *

India

Total Year Experince *

15

Brief of your experience *

resently responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.

Current Location *

UAE

Field

Customer Care Specialist

Gender

Male

CV

CL_Zama_Abbas.docx

Notes*

Presently responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
Integrated process improvements to increase overall workflow.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Ensure to meet all the required SLAs as per the norms.
Fostered positive employee relationships through effective communication, training and development coaching.
Enforced adherence to company policies, answered coworkers’ questions and train new personnel.
Developed open and professional relationships with team members, enabling improved and more effective issue resolution.
Assessed, identified, motivated and empowered team members to perform in a manner that builds customer satisfaction and loyalty, leading to retention and growth.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Analyzed employee workloads to meet seasonal fluctuation needs.
Communicated and coordinated with multiple departments to achieve result.
Connect with on-shore team over calls, chat and meeting to resolve operational queries.
Worked with Transition team to make the transition successful.
Co-ordinate with recruitment team for fulfilling process requirement.
Co-ordinate with BGC team to ensure all background check to be completed before providing the access to the associates.

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Job Application

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This e-mail was sent from a contact xxxm on Mandilak (https://mandilak.com)

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