Mandilak “Technical Support Representative”

Mandilak "Technical Support Representative"

Job Application

Your name *

Shah Zohaib

Your email address *

shahzohaibzahid@gmail.com

Current Location *

Pakistan

City *

Lahore

Mobile Numbe *

+923084215569

Phone Number *

+923084215569

Nationality *

Pakistani

Total Year Experince *

7 years

Brief of your experience *

My professional profile includes expertise in troubleshooting, soft=
ware architecture, and system administration. I have a proven track record =
of providing technical support to clients through calls, email, and chat, a=
nd resolving complex technical issues. I am well-versed in API integration =
development, SaaS application integration, and CRM development, with expert=
ise in PHP, Python, R&R, JS, Cold Fusion, and API Keys integration. I a=
m experienced in handling SharePoint access, MS 365 Admin centers, and Tren=
d Micro Quarantine Emails. I am well-versed in Alerts monitoring against ba=
ckup, disk space, memory utilization, and anti-malware engine offline alert=
s. I am an excellent problem solver and communicator with a strong work eth=
ic and a commitment to delivering high-quality work.In my current role as a=
Technical Support Engineer, I handle activity directory handling, network =
troubleshooting, database queries, remote session troubleshooting, communic=
ation with clients through calls, email and chat, Jira ticket tracking, Zoh=
o One automation, SharePoint access and SharePoint Admin center concerns, M=
S 365 Admin centers related access, troubleshooting and relevant concerns, =
Activity Directory OU, User, Group, Security Group, Group Policy, Distribut=
ion List, Access creation, Trend Micro Quarantine Emails and Trend Micro On=
e Agent installations concerns, alerts monitoring against backup, disk spac=
e, memory utilization, anti-malware engine offline alerts, IP blocking and =
email blocking as part of requests sent by the SOC team, MFA related concer=
n, FTP server related concern, and Sentinel One server level troubleshootin=
g, installation, and agent handling. In my previous roles as Technical Supp=
ort Engineer (Team Lead), I was responsible for API integration development=
, Zoho CRM Deluge development, automation workflow for Zoho CRM, Mail Chimp=
, HubSpot, problem-solving analytics, debugging application errors, softwar=
e architecture diagrams, B2B and B2C communication through professional Cal=
ls, Chats, and Emails, SaaS application integration, Cisco WebX and AWS Con=
nect. As a Technical Support Engineer (Team Lead) for Canada Prime Marketin=
g, I wasresponsible for CRM development, debugging application errors (fron=
tend, backend code review, SaaS integration debugging), automation workflow=
, restaurants POS system, Sentinel One server level troubleshooting, instal=
lation, and agent handling, step by step truffle business development, prob=
lem solving analytics, CRM development debugging application errors, B2B an=
d B2C communication through professional Calls, Chats, and Emails, SharePoi=
nt access and SharePoint Admin center concerns, MS 365 Admin centers relate=
d access, troubleshooting and relevant concerns, Activity Directory OU, Use=
r, Group, Security Group, Group Policy, Distribution List, Access creation,=
Trend Micro Quarantine Emails and Trend Micro One Agent installations conc=
erns, alerts monitoring against backup, disk space, memory utilization, ant=
i-malware engine offline alerts, IP blocking and email blocking as part of =
requests sent by the SOC team, MFA related concern, and FTP server related =
concern. As a Technical Support Associate (Team Lead) for Programmers Force=
, I was responsible for developing the API PHP, Python, JavaScript, HTML co=
des, keeping the system updated for clients, debugging application errors, =
gathering requirements from clients, and collaborative work.

Current Location *

Pakistan

Field

Technical Support Representative

Gender

Male

CV

Notes*

My professional profile includes expertise in troubleshooting, s=
oftware architecture, and system administration. I have a proven track reco=
rd of providing technical support to clients through calls, email, and chat=
, and resolving complex technical issues. I am well-versed in API integrati=
on development, SaaS application integration, and CRM development, with exp=
ertise in PHP, Python, R&R, JS, Cold Fusion, and API Keys integration. =
I am experienced in handling SharePoint access, MS 365 Admin centers, and T=
rend Micro Quarantine Emails. I am well-versed in Alerts monitoring against=
backup, disk space, memory utilization, and anti-malware engine offline al=
erts. I am an excellent problem solver and communicator with a strong work =
ethic and a commitment to delivering high-quality work.In my current role a=
s a Technical Support Engineer, I handle activity directory handling, netwo=
rk troubleshooting, database queries, remote session troubleshooting, commu=
nication with clients through calls, email and chat, Jira ticket tracking, =
Zoho One automation, SharePoint access and SharePoint Admin center concerns=
, MS 365 Admin centers related access, troubleshooting and relevant concern=
s, Activity Directory OU, User, Group, Security Group, Group Policy, Distri=
bution List, Access creation, Trend Micro Quarantine Emails and Trend Micro=
One Agent installations concerns, alerts monitoring against backup, disk s=
pace, memory utilization, anti-malware engine offline alerts, IP blocking a=
nd email blocking as part of requests sent by the SOC team, MFA related con=
cern, FTP server related concern, and Sentinel One server level troubleshoo=
ting, installation, and agent handling. In my previous roles as Technical S=
upport Engineer (Team Lead), I was responsible for API integration developm=
ent, Zoho CRM Deluge development, automation workflow for Zoho CRM, Mail Ch=
imp, HubSpot, problem-solving analytics, debugging application errors, soft=
ware architecture diagrams, B2B and B2C communication through professional =
Calls, Chats, and Emails, SaaS application integration, Cisco WebX and AWS =
Connect.
As a Technical Support Engineer (Team Lead) for Canada Prime Marketing, I w=
asresponsible for CRM development, debugging application errors (frontend, =
backend code review, SaaS integration debugging), automation workflow, rest=
aurants POS system, Sentinel One server level troubleshooting, installation=
, and agent handling, step by step truffle business development, problem so=
lving analytics, CRM development debugging application errors, B2B and B2C =
communication through professional Calls, Chats, and Emails, SharePoint acc=
ess and SharePoint Admin center concerns, MS 365 Admin centers related acce=
ss, troubleshooting and relevant concerns, Activity Directory OU, User, Gro=
up, Security Group, Group Policy, Distribution List, Access creation, Trend=
Micro Quarantine Emails and Trend Micro One Agent installations concerns, =
alerts monitoring against backup, disk space, memory utilization, anti-malw=
are engine offline alerts, IP blocking and email blocking as part of reques=
ts sent by the SOC team, MFA related concern, and FTP server related concer=
n.
As a Technical Support Associate (Team Lead) for Programmers Force, I was r=
esponsible for developing the API PHP, Python, JavaScript, HTML codes, keep=
ing the system updated for clients, debugging application errors, gathering=
requirements from clients, and collaborative work.

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